Bay Stone Depot

(4.2)
110 reviews
+1 408-441-1114

Bay Stone Depot Reviews

Customer reviews for this countertop supplier business present a mixed picture. Many reviews are highly critical, detailing issues such as poor customer service, inaccurate estimates, delays in communication, pricing problems, billing discrepancies, and misleading sales practices. Several potential customers explicitly advise against using the business due to negative experiences ranging from dishonest dealings and unprofessionalism to logistical failures (like incorrect hours). The negative feedback spans various complaints from different reviewer accounts. However, some reviews do praise specific aspects, citing good customer service, knowledgeability of staff, decent product selection (including tiles and slabs), and fair pricing as reasons for satisfaction and positive recommendations from their perspectives. Overall, potential customers should be aware of the strong dissatisfaction expressed by many reviewers.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Reviews mention good Italian stuff/tiles, quartz slabs, and Italian quartz, though specifics for countertops are not frequently listed in the provided examples.

⭐How is the quality rated?

Unknown

⏱️What is the typical response time?

Multiple reviews mention poor or too slow response times, particularly regarding callbacks or communication issues.

📝What are common complaints?

Insufficient and misleading selection information (involving stock availability), dishonest/unprofessional sales/service, deceptive or inaccurate quotes (both under and over), billing errors, lack of communication (not calling back), unreasonable purchase conditions, failure to hold up (failing to deliver on承诺), disputes over pricing and terms, incorrect labor arrangements, poor customer service, high price tags without clear justification.

🛡️What warranties are offered?

No consistent or specific information about warranties or guarantees is provided by reviewers; discussions around disputes don't always involve warranties.

👥How is customer service rated?

Unknown

💰What about pricing?

Reviews include both appreciation for competitive or fair pricing and significant complaints about high prices, price doubling compared to competitors, unwillingness to match competitor prices, lack of price transparency, and discrepancies in quoted versus actual prices (often including labor).

🔧Any care tips mentioned?

No information regarding care or maintenance tips for countertops is mentioned in the provided reviews.

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