Brooklyn Butcher Blocks

(2.8)
26 reviews
+1 917-268-6140

Brooklyn Butcher Blocks Reviews

Customer reviews for this countertop supplier highlight a mix of experiences. On the positive side, some customers praise the high quality of materials and craftsmanship, particularly for butcher block countertops, noting durability and attention to detail, with excellent installation in some cases. However, significant issues are reported concerning service and delivery, with multiple reviews detailing extremely slow or nonexistent response times from the company, including orders taking months or years to arrive, and complete lack of customer service or support. Defective products (cracked, warped, manufacturing flaws) are also common complaints, though some reports indicate the company provided replacements. While no formal warranty is explicitly mentioned in the positive reviews, instances of warranty-type support were noted. There is neutral to negative feedback on pricing and value for money, with some customers citing high costs and lengthy processing times. One review specifically linked hand washing to potential damage (maple/end-grain), suggesting care instructions exist.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Walnut,Maple,Cherry,End-grain

⭐How is the quality rated?

Unknown

⏱️What is the typical response time?

Reviews commonly mention very slow response times, with several reporting delivery delays of several months or even longer, and multiple instances of complete unresponsiveness exceeding weeks.

📝What are common complaints?

Poor quality of materials or craftsmanship (e.g., cracking, warping, staining, manufacturing defects).,Extremely slow or non-existent delivery times.,Poor or unresponsive customer service/support.,Incorrect items shipped or failure to ship ordered products.,Issues related to care and maintenance (hand washing causing damage).

🛡️What warranties are offered?

In some cases, the company provided warranty-type support or replacements for defective products, but no specific details about formal warranty terms were consistently mentioned or recommended across reviews.

👥How is customer service rated?

Poor

💰What about pricing?

Feedback on pricing is limited and neutral; however, some reviews specifically mentioned the high cost and extended processing/financing times, suggesting value for money may not always be clear or favored by some customers.

🔧Any care tips mentioned?

Hand washing is noted to potentially damage certain types (e.g., maple/end-grain).

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