Builders Surplus

Customer reviews indicate positive feedback regarding staff helpfulness, customer service attitude, ease of ordering, and fair pricing for a variety of home improvement products like wood trim, doors, cabinetetry, moldings, and lumber. Potential purchases included countertops and wood-related products. Reviews highlight strengths such as knowledgeable and polite staff and quick response times for some specific needs, but note concerns like quality issues with cabinet reorders and wood trim seams (deviating from construction standards), instances where products needed to be reordered, and inconsistent communication about orders. While pricing is generally viewed as fair or good value, some reviews imply the need to carefully select items to ensure value. No specific warranty details or maintenance tips for countertops are mentioned in the overall feedback. Quality perceptions are mixed, with some praising workmanship and others noting product failures. Customer service is viewed more positively by some reviewers who faced issues but note variability in experiences.