Factory Surplus

(4.4)
54 reviews

Factory Surplus Reviews

The business is known primarily for selling tile and flooring materials at competitive prices, often better than competitors and large retail chains. It offers a good selection across various types including tile, vinyl, ceramic, and hardwood. Customer service is generally described as helpful and friendly although occasional complaints touch on selection consistency and stock availability. Satisfaction with quality varies depending on the specific material purchased.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Tile,Flooring (general),Vinyl,Ceramic,Hardwood,Luxury Vinyl Plank,Luxury Vinyl Tile

How is the quality rated?

Varied but mostly positive for specific materials

⏱️What is the typical response time?

Unknown

📝What are common complaints?

Mix of good and poor selections or qualities,Stock availability issues,Strict returns policy vs perceived large-box chain flexibility,Installer quality variable

🛡️What warranties are offered?

Mentioned (in one review regarding product failure voiding warranty)

👥How is customer service rated?

Good

💰What about pricing?

Customers generally provided positive feedback on low prices, value for money, especially compared to competitors and big-box stores, with one specifying as low as $0.59/sq ft.

🔧Any care tips mentioned?

No care or maintenance tips were mentioned in the reviews

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