Summit Marble & Cabinet
1713 Rogers Ave, San Jose, CA 95112, USA
Granite & Stone Expo, Inc Reviews
Customer reviews for this countertop supplier highlight a mix of positive and negative experiences. Potential customers report good service, reasonably priced products, and wide selections. The business is acknowledged as a one-stop shop. However, issues mentioned include mandatory special orders with restocking fees, potential late deliveries, concerns about product quality and durability (especially if cheap items are purchased), inconsistent service experiences, and a lack of mentioned warranties. The customer service itself is described as varying significantly in quality.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Not explicitly mentioned in the reviews provided, however related products like cabinets, tiles, and stone slabs are referenced.,granite,cabinets
How is the quality rated?
Mixed
What is the typical response time?
No specific average response time or delivery estimate was consistently tracked or mentioned in the reviews. Delays (e.g., 3 weeks, up to 10 days) were reported but not framed as average response times. Some experiences were praised regarding timeliness (e.g., "It's a small store but you will see all stuffs you need inside there.")
What are common complaints?
Mandatory special order status often leads to restocking fees.,Potential delays in delivery.,Lower quality products available which may break.,Inconsistent service experiences (good service vs. terrible service) and sometimes rude staff.,Issues with product availability (e.g., unwillingness to show all similar slabs).
What warranties are offered?
Not explicitly mentioned in the reviews provided.
How is customer service rated?
Mixed
What about pricing?
Mixed feedback on pricing - some found it 'very reasonable', 'competitive prices', 'competitive prices', and 'reasonable pricing', while others described 'Bad deals', 'Horrible deals', and products being 'cheap'.
Any care tips mentioned?
No specific care or maintenance tips for countertops were mentioned in the provided reviews.
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