Hard Rock Imports - Granite Countertops Dallas

(4.7)
13 reviews

Hard Rock Imports - Granite Countertops Dallas Reviews

Customer reviews highlight positive experiences with Hard Rock Imports (HRI) across multiple countertop projects, primarily involving granite and quartz materials. The majority of feedback praises the quality of the countertops, the skill of the installation crews (notably Tom and Max Beckum), the customer service, competitive pricing, and prompt delivery times (e.g., installation completed within a week). Potential customers should note that while quality and service were generally excellent, a single review mentioned a rare issue with a countertop defect and what they perceived as inadequate customer service or product handling in that specific case. No reviews specifically detail warranty terms.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz

How is the quality rated?

Excellent

⏱️What is the typical response time?

Low (e.g., days to a week)

📝What are common complaints?

Product defects (cracks, fissures noted; potential issue with repair material yellowing),Poor customer service

🛡️What warranties are offered?

None mentioned

👥How is customer service rated?

Good

💰What about pricing?

Customers found the pricing to be competitive, with specific mentions of being cheaper than alternatives.

🔧Any care tips mentioned?

None mentioned

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