Jacksonville Granite

(4.5)
111 reviews

Jacksonville Granite Reviews

Jacksonville Granite is a countertop supplier receiving predominantly positive feedback. Customers commend their high-rated quality countertops and installation, characterized by exceptional craftsmanship and flawless results. Professionalism and courteous service are frequently praised across the staff, from office personnel to installers, including specific recognition for communication and helpful guidance during selections. Response time for quotes, consultations, and service calls is highlighted as typically prompt, sometimes within days or immediate follow-up. A variety of materials like granite, quartz, solid surface, stainless steel, marble, and remnants (including pieces for multiple bathrooms) are mentioned. While pricing is noted to be competitive and often more affordable than competitors, no specific guarantee period (warranty length) is explicitly mentioned in the positive reviews. General care tips for maintaining granite (sealing) are provided by one reviewer. The negative review stands out as a single exception concerning installation quality, but the overwhelming number of positive reviews suggests this does not reflect the company's typical work.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartz,Solid Surface (Apparent),Stainless Steel,Marble,Remnants (e.g., for multiple bathrooms, Crystal® line - product name inferred)

How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally prompt, including quick quotes, scheduled appointments within days, and rapid response to service requests.

📝What are common complaints?

In the reviewed data, the most frequently mentioned issue is a single exception regarding the quality of installation work, specifically instances of perceived unprofessionalism or substandard finishing (e.g., no cleanup on installation day, poor finish on repair).

🛡️What warranties are offered?

No specific details regarding warranty coverage or guarantee periods were mentioned in the reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

Customers frequently commented on the pricing being competitive, often lower than other suppliers, and offering good value for money.

🔧Any care tips mentioned?

One reviewer mentioned that specific attention to maintenance for granite, particularly regarding sealing, might be necessary.

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