Luxus Marble & Granite

(4.3)
63 reviews
+1 401-709-2356

Luxus Marble & Granite Reviews

The reviews consistently praise the supplier for providing granite and marble countertops, offering knowledgeable and friendly staff members (such as Adriane, Hillary, Hilari, and Lori), and delivering high-quality installation services. Turnaround times are generally fast, and customer service is described as excellent. The company is noted for competitive pricing, flexible scheduling, and maintaining a good reputation for handling repairs or issues promptly when they arise. Sales staff members assist customers well throughout the selection process. No specific care or maintenance tips were mentioned in the positive reviews, but the warranty coverage implied by the repair service (e.g., for damage) was noted from one review. One review was mixed, while the majority are highly positive about the overall experience.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Marble

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally fast response times for scheduling and personnel, although specific average times were not provided in reviews.

📝What are common complaints?

A single, vague negative review mentioned poor treatment by office staff, but it lacked specific details and was contrasted only slightly with the overwhelmingly positive general experience; one review mentioned an unsmooth process post-warehouse selection and delayed templating contact, but these were contrasted with faster project durations mentioned elsewhere

🛡️What warranties are offered?

A specific example mentioned an after-installation repair due to damage (chip) occurring shortly after, suggesting warranty coverage or service included for damages, but no explicit warranty terms or durations were mentioned in the positive reviews

👥How is customer service rated?

Excellent

💰What about pricing?

Price points were described as good, friendly, and standard fare, with one review explicitly stating 'good price point'. At least one reviewer commented on excellent value, and another mentioned competitive pricing in a separate positive review

🔧Any care tips mentioned?

No specific care or maintenance tips were mentioned in any of the customer reviews provided.

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