ProSource of Salt Lake

(4.6)

37 reviews

ProSource of Salt Lake Reviews

Customer reviews for ProSource, a provider of flooring (carpet, wood, LVP, tile), cabinets, and other home products, rather than countertops. Feedback covers product quality, pricing, customer service, installation, warranties, and communication, with a mix of positive and negative experiences regarding response times and specific issues like warranty support. No customer care tips for specific materials or countertop-related discussions are provided.

Summarized by Grok

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🌳What countertop materials are commonly used?

Unknown (Reviews discuss flooring like carpet, wood, LVP, tile, cabinets; no specifications for countertops or related materials like quartz, granite, or laminate are mentioned in the provided text).

⭐How is the quality rated?

Unknown

⏱️What is the typical response time?

Poor (One reviewer mentions waiting over a week for a call back, though this could pertain to flooring or cabinet inquiries. Faster response noted: 'Shane is amazing! He is very quick to respond' referring to a flooring/sales role).

📝What are common complaints?

Unknown

🛡️What warranties are offered?

Mentioned (Aerator warranty for floors in one review, but not discussed beyond ProSource possibly honoring it. No specific details on duration or terms. No mention of installation warranties)

👥How is customer service rated?

Excellent (Overwhelming positive feedback praising patience, knowledge, helpfulness, and efficiency of staff like Diane, Shane, Andrea, Robert). Poor (One review cites negative service where support wasn't provided despite a manufacturer's warranty non-honor decision).

💰What about pricing?

Positive (Excellent pricing consistently mentioned, ProSource often highlighted as having the best or competitive prices compared to other local suppliers).

🔧Any care tips mentioned?

None mentioned

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