City Countertops
1133 Broadway, New York, NY 10010, USA
AC Stone Quartz Inc Reviews
Customer reviews highlight positive experiences with a countertop supplier, focusing on installation, quality, communication, and pricing. Many reviewers praise the work quality, customer service, and timely delivery. Common materials mentioned include granite and quartz. Some dissatisfaction arises from scheduling issues that led to minor installation delays.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite,quartz
How is the quality rated?
Excellent
What is the typical response time?
Typically quick, installation scheduled within days after selection.
What are common complaints?
Installation schedule slipped slightly for one granite piece install.,Slight delay in replacing damaged quartz edge after installation.
What warranties are offered?
No specific warranty details are mentioned in the reviews.
How is customer service rated?
Excellent
What about pricing?
Favorable, widely considered reasonable, fair, and potentially the best available.
Any care tips mentioned?
No specific customer service representative names appear in the reviews.
Quality Rating Description
Overall work quality (materials and installation) is consistently described as excellent and superior.
Response Time Description
Response time appears excellent, services completed within days.
Customer Service Rating Description
Frequent praise is given to customer service staff and business owner for responsiveness, communication, and professionalism.
Pricing Feedback Description
Generally, materials and installation costs are described as competitive and valuable for the service provided, with some reviewers mentioning actively shopping for best pricing.
Common Purposes
countertops,bathroom Renovation,kitchens
Pref Contact
Appointments needed, typically confirmed via phone call or company reference.
Hours Available
Standard business hours implied.
Size Customer Experience
Positive experiences moving furniture (e.g., handling large granite pieces).
Challenges Handled
Successfully addressed customer needs in complex scenarios (e.g., wider cooktop cutouts, standalone cabinet cutouts).
Quality Assurance
Positive feedback implies good workmanship, with one reviewer mentioning ongoing business intent due to quality.
Records Documentation
Reviewers express satisfaction with specific material descriptions and cut dimensions.
Speed Verification
Positive comments reinforce timely project completion.
Service Attributes
Professionalism, organization, clear communication, friendly staff are standard.
Quality Verification
Satisfied customers provide positive reinforcement ensuring continued patronage.
Appointments
Appointments required.
Diagnostic
Experience focused on customer needs before others.
Dissatisfaction Description
Where issues occurred, the company was perceived as more than willing to solve the problem, leading to customer forgiveness.
Choices
Some flexibility in design selection acknowledged.
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