Alb Granite

(4)

48 reviews

Alb Granite Reviews

Customer reviews for Alb Granite highlight a mix of highly positive and negative experiences. Many customers praise the quality of materials (often granite, quartz, and marble), the helpful customer service (particularly praising specific employees like Leo and Nick), the competitive pricing, and the smooth overall process. Positive feedback frequently mentions knowledgeable staff, assistance with selection, and prompt service. However, reviews also commonly include complaints about communication failures, installation issues (improper measurements, corners, specific material defects), unexpected delays, potentially abrupt response times from some staff members, and unmet expectations regarding pricing. Despite these critiques, numerous highly positive endorsements are present from satisfied customers.

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🌳What countertop materials are commonly used?

granite,quartz,marble

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Typical response times for service calls/installations are not uniformly described across all reviews. Some indicate promptness, while others mention misunderstandings (e.g., 'Can\'t make your order') or specific timelines (like waiting weeks) without clarity on proactiveness. Regular communication during extended waits is encouraged for managing expectations.

📝What are common complaints?

Poor installation quality (improper measurements, corners, chips, patterns not matching order, damage during/after installation),Communication issues (misunderstandings, lack of responsiveness, abruptness, delays without clear explanation),Pricing concerns (potential hidden issues, feeling misled about 'best deals', association with upselling),Order/proposal not being fulfilled (cancellation, refusal to proceed with order despite paying)

🛡️What warranties are offered?

Standard service warranties or guarantees are implied as an option by management or staff (e.g., staff suggest checking warranties) but are not explicitly detailed or discussed in the specific positive/negative points based on these reviews. Complaints about defects were met with requests for pictures/guidance on warranty claims.

👥How is customer service rated?

Fair

💰What about pricing?

Customers generally receive the Alb Granite quote as excellent value for money, highlighting the best prices around, untouchable pricing, and competitive deals. However, some negative reviews mention encountering upselling ('Don\'t trust this company...'), feeling misled ('lie about the products', 'so you feel you need to spend additional money') or suspecting underlying issues with the 'best' price leading to poor quality.

🔧Any care tips mentioned?

No specific care or maintenance tips for the countertop materials were mentioned in these reviews.

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