Arch City Granite & Marble, Inc.

(4.8)
110 reviews

Arch City Granite & Marble, Inc. Reviews

Customer reviews for Arch City Granite indicate a wide selection of countertop materials including granite, marble, quartz, quartzite, and porcelain. They highlight competitive pricing, the convenience of in-house fabrication and fabrication expertise, friendly and helpful customer service (mentioning team members like 'Rahul' and 'Rose' without name), and positive installation experiences with attention to detail. Some feedback suggests excellent value for money in some cases. There are also mentions of warranty information during the purchase process, although specific durations aren't detailed in the reviews. Potential downsides noted include inconsistent communication and lack of transparency in some instances, as well as some reported fabrication or quality control issues (e.g., cuts being too wide, rough edges). The reviews also mention helpful care instructions for different materials.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,marble,quartz,quartzite,porcelain

How is the quality rated?

Excellent

⏱️What is the typical response time?

Unknown

📝What are common complaints?

Communication inconsistency (e.g., being kept in the dark even on costly repairs),Lack of transparency (in damage details, delays),Fabrication errors (pieces cut incorrectly, rough edges, gaps despite full payment),Minor roughness in some measurements (1/16")

🛡️What warranties are offered?

Warranty information is covered during the purchase process (e.g., being informed they offer warranties), but specific details or duration are not provided by reviewers.

👥How is customer service rated?

Excellent

💰What about pricing?

Positive feedback about competitive prices, good value for money (mentioned by multiple reviewers), fair pricing, and attractive offers.

🔧Any care tips mentioned?

Reviews mention care instructions: For granite and marble: Prompt cleanup of spills, use coasters, avoid sudden temperature changes. For quartz: Wipe spills promptly, avoid abrasive cleaners. For porcelain: Slow temperature changes.

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