Granite Factory Direct

(4.7)
158 reviews

Granite Factory Direct Reviews

Based on numerous customer reviews, the business receives high praise for its excellent customer service, responsive team members, quality product selection, and competitive pricing. Occasional, specific instances are noted where customer service responses fell short, however, the general sentiment is overwhelmingly positive. Potential customers are advised to expect a professional and helpful experience, particularly when interacting with sales representatives, and to communicate specific selection preferences.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Unknown - no specific countertop materials were cited or recommended beyond the general categories of product (countertops).

How is the quality rated?

Excellent

⏱️What is the typical response time?

Typically quick or not explicitly detailed by the reviewer, but 'fast' service delivery was mentioned.

📝What are common complaints?

The overwhelming majority of reviews are positive, with one instance citing two issues: negative customer service from counter staff (described as problematic and racist) while the intended designer provided excellent service.

🛡️What warranties are offered?

Not mentioned

👥How is customer service rated?

Good

💰What about pricing?

Customers generally found the pricing to be great (affordable, unbeatable) and provided value for money.

🔧Any care tips mentioned?

Not mentioned

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