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Granite For Less Inc.

(3.7)
24 reviews

Granite For Less Inc. Reviews

Customer feedback for this countertop supplier business presents mixed views. Positive comments highlight aspects such as timely service, professional installation from specific team members (Liz, Steve, Carol/Jim), good communication, prompt callback, adherence to deadlines, courteous staff, and clean operations. Negative experiences often involve issues with product discrepancies or workmanship (e.g., receiving rounded corners instead of requested square, unexpected additional costs for modifications, and poor installation quality that led to callbacks). Prices are frequently mentioned as competitive or excellent value, though one review noted an unexpected price increase during quote changes. Customer service quality varies based on specific interactions or the phase of dealing with the company (under new ownership). Overall, the business is depicted as having both satisfied and unsatisfied customers, suggesting variability in the customer experience.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite (explicitly mentioned and trusted by some with no major complaints noted regarding its quality or selection),Quartz (highly recommended by some as excellent quality, quick responses, etc.)

How is the quality rated?

Excellent

⏱️What is the typical response time?

Very Good (Orders or callbacks completed within hours, installation completed on time, excerpts suggest prompt service)

📝What are common complaints?

Poor workmanship (e.g., rounded corners not ordered, sink holes cut incorrectly, installation errors requiring leveling),Unexpected price increases (Surprise costs beyond initial quotes),Poor customer service during sales process/purchasing (Slow or absent callbacks, unprofessional behavior)

🛡️What warranties are offered?

Company handled installation issues, repairs, and corrections (e.g., raised and leveled countertops, corrected sink shapes without clarifying warranties or guarantees explicitly)

👥How is customer service rated?

Good (Highly rated experiences but negative ones exist, especially concerning service consistency)

💰What about pricing?

Very Good (Competitors often considered options, excellent value noted, best deals obtained; however, one review flags an unexpected price surge)

🔧Any care tips mentioned?

None specific care instructions are mentioned directly in the reviews about end-user maintenance.

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