Granite & Stone Expo, Inc

(3.7)

27 reviews

Granite & Stone Expo, Inc Reviews

Reviews for Granite and Stone Expo highlight a mix of positive and negative experiences. Customers praise the helpful staff (e.g., Tam, Patricia, the helpful staff in one review, Dat and Tam), the wide product selection, good quality products (especially granite and cabinets), and excellent service (5 stars, 'incredible' install work). However, reviews also include concerns about delivery/lead times, installation quality, part availability, potential poor pricing and durability issues (products breaking, being 'cheap'), inconsistent customer service, and some warnings about deceptive practices, poor quality, and bad service.

Summarized by Grok

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🌳What countertop materials are commonly used?

granite,quartz,marble

⭐How is the quality rated?

Unknown

⏱️What is the typical response time?

No consistent mention of response time. Some reviews mention delays including a product arriving 3 weeks later and requests for items to arrive within 1 week but taking up to 10 days.

📝What are common complaints?

Installation mistakes/delays (e.g., incorrect granite install quality, not spreading out stone samples),Poor pricing/deals (e.g., cheap products, bad deals, overpriced),Issues with part availability (not having replacement parts),Customer service variability (terrible experience, arrogant service, bad service)

🛡️What warranties are offered?

👥How is customer service rated?

Unknown

💰What about pricing?

Mixed feedback on pricing. Positive: Competitive prices, very reasonable pricing, good value compared to others. Negative: Products being cheap, bad deals, prices possibly perceived as high, part fees may be high.

🔧Any care tips mentioned?

No care or maintenance tips were mentioned in the reviews.

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