Ark Depot
10649 Shady Trail, Dallas, TX 75220, USA
Hard Rock Imports - Granite Countertops Dallas Reviews
Customer reviews for Hard Rock Imports primarily highlight a positive experience with the company, particularly praising staff members like Tom Beckum. Customers appreciate the professionalism, quality of work, and customer service received. Installation is noted to happen within relatively short timelines, such as one week. The company offers materials including granite, marble, and quartz and is frequently recommended. The main topic of the few negative reviews revolves around perceived product defects (cracks in granite and yellowing epoxy).
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite,marble,quartz
How is the quality rated?
Excellent
What is the typical response time?
Reviews mention Tom completing work quickly (e.g., quartz "in a week") or standard hit times depend on the project scale mentioned, with several indicating "on time" completion.
What are common complaints?
Product defects related to natural characteristics (granite fissures) or material degradation (epoxy yellowing).
What warranties are offered?
No specific warranty information was clearly mentioned or evaluated in the provided reviews.
How is customer service rated?
Excellent
What about pricing?
Customers gave positive feedback on pricing, describing it as competitive, reasonable, and offering excellent value for money.
Any care tips mentioned?
No specific care or maintenance tips for countertops were mentioned in the reviews.
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