Luxus Marble & Granite

(4.3)
63 reviews
+1 401-709-2356

Luxus Marble & Granite Reviews

Customer reviews for Luxus Marble & Granite are predominantly positive, highlighting exceptional customer service (especially from staff named Hillary, Adriane, Hilari, Kristen, and Nikki), high-quality materials and seamless installation, and competitive pricing. Fast turnaround times and responsive service are frequently mentioned. Some reviews also note additional repair services offered under warranty. One review expressed buyer beware concerns about customer service from the office. While positive reviews strongly recommend the company, a few negative experiences were reported.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

The most commonly mentioned materials are granite and marble. Quartz and quartzite were also referenced.

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally fast (e.g., 'crazy fast', 'turnaround time incredibly fast', 'a week and a half earlier'). Response times for service calls/repair requests are not specified in detail, but repairs (if needed) are handled promptly.

📝What are common complaints?

Unknown (Limited negative feedback was isolated to specific unwelcome experiences like perceived poor office customer service or a delivered warranty repair request not being honored).

🛡️What warranties are offered?

Free repairs were mentioned (e.g., repairing a chipped granite involving resurfacing at no charge, implying warranty or guarantee coverage was understood between customer and company).

👥How is customer service rated?

Excellent

💰What about pricing?

Generally praised for competitive pricing, good value for money, and affordable options (e.g., 'at a good price point', 'awesome granite!', 'very competitive'). One review mentioned high prices but didn't specify if they were above industry standards.

🔧Any care tips mentioned?

No specific care or maintenance tips for the specific materials (granite, marble, etc.) were mentioned in the reviews.

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