Bay Stone Depot

Reviews for the countertop supplier indicate highly variable experiences and opinions regarding service. Significant praise is given for knowledgeable sales staff, friendly interactions, helpfulness in resolving queries, efficiency, and availability in many cases, alongside commendable quality of materials (like Italian tiles and quartz) and effective customer service from specific employees. Many customers praise Ken, Cici, and Susan in particular, but general service quality is noted. Conversely, there are numerous complaints citing poor service, lack of follow-up, unprofessional staff, billing errors or dishonesty, unavailability of stock items, inflating quotes, and exorbitant pricing. Potential customers should expect a potentially rewarding experience but should be aware of potential risks like service quality issues and high costs before choosing this store.