Granite Expo San Jose

(4.4)
96 reviews

Granite Expo San Jose Reviews

Customer reviews for Granite Expo present a mixed picture. Many positive reviews praise staff like Liz, Connie, Terry, and Patricia for excellent customer service, helpful design consultation, and efficient delivery often at competitive prices. Common positive feedback includes high-quality installations, on-time service meeting tight deadlines, and satisfaction with materials like quartz countertops and marble. However, potential customers should be aware of warnings about quality control in some instances (e.g., cabinets that do not hold up well over time or paint chipping) and inconsistent experiences as some staff are lauded while others receive negative attention. Overall, the business is noted primarily for its staff and specific product offerings, though product and quality reliability vary according to some reviewers.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Quartzite,Marble,Laminate,Vinyl,Possibly Granite,L-shaped/Rectangular items,Solid Surface

How is the quality rated?

Mixed (Some rate Excellent, others rate Good or Fair, and Poor is explicitly mentioned)

⏱️What is the typical response time?

Positive reviews mention prompt service and efficient delivery, often meeting tight deadlines. Specific claims for speed include backorder fulfillment.

📝What are common complaints?

Product appearance not matching photos/promises (e.g., cabinet vs. look in store),Disputes over quality/durability (paint chipping, corners chipping, poor long-term performance)

🛡️What warranties are offered?

No specific information about warranties or guarantees for countertops or installation is provided in the majority of reviews.

👥How is customer service rated?

Good (Many positive reviews highlight excellent customer service, helpful staff, and knowledgeable associates. Negative reviews target specific personnel but also mention poor service incidents)

💰What about pricing?

Positive reviews often mention great prices. Some reviewers advise caution due to poor quality justifying potentially lower costs.

🔧Any care tips mentioned?

A few positive reviews mention installation crews cleaning up, but specific care instructions are not widely detailed beyond this in the provided text.

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