Granite Warehouse

(4.3)

27 reviews

Granite Warehouse Reviews

Customer reviews for Granite Warehouse focus mainly on the quality of the countertops (predominantly granite, quartz, and quartzite) and the skill of the installers, particularly Santiago and his crew. While many reviewers praise the craftsmanship, installation quality, and pricing, the feedback on customer service and delivery times is mixed. Some reviews highlight the business's professionalism and fair pricing, while others mention negative experiences with customer service, installation punctuality, product quality, and follow-up communication. The business offers warranty information with some variance noted, and installation is highlighted both positively and negatively in terms of speed and skill.

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🌳What countertop materials are commonly used?

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⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Multiple reviews mention quick turnaround times with installation often completed within a week or two after ordering, and delivery times were noted as exceptionally fast. However, one review specifically mentions a missed follow-up call.

📝What are common complaints?

Common complaints include unprofessional customer service (impoliteness, upselling during calls), missed follow-up appointments, delays in installation despite promises, signs of poor workmanship (screws visible, improper installation, chipped granite), use of reused or old material, and poor quality control leading to damaged materials or needing refinishing.

🛡️What warranties are offered?

[No specific warranty details provided in the reviews, but the business does offer warranties and is mentioned to provide these details with recommendations to check manufacturer warranty overlap or duration (10 years standard mentioned for countertops, and estimation of 5 years noted incidentally).

👥How is customer service rated?

Fair

💰What about pricing?

Feedback on pricing is mixed; many reviews indicate that prices were reasonable, excellent value, or the standard warranty.

🔧Any care tips mentioned?

One review mentions to avoid specific cleaners, stating they "did not want to use harsh cleaners on natural stone".

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