Mutual Materials

(4.6)

28 reviews

Mutual Materials Reviews

Customer reviews for this countertop supplier highlight several aspects. Potential customers describe positive experiences with sales staff helpfulness, reasonable pricing, and professional installation. A selection of concrete/stone options appears available, though specific materials aren't exhaustively listed. Turnaround times for ordering and delivery are generally fast, typically within 24-48 hours. Some reviews mention store cleanliness and COVID-19 precautions. A mixed experience regarding customer service is noted, with both excellent and poor interactions reported. Complaints primarily focus on customer service and staffing issues, though the quality of products and installation is generally viewed positively. Warranties are rarely mentioned, and maintenance tips are infrequently cited.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite, Stone (Primarily concrete/stone mentioned as options, selection noted as 'great' but not exhaustively listed)

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Within 24-48 hours (varies, at least one review mentions 24-hour turnaround)

📝What are common complaints?

Poor customer service, lack of knowledgeable staff, initially high prices (only one review mentions concern about specific product cost), slow service potential

🛡️What warranties are offered?

Not mentioned

👥How is customer service rated?

Unknown

💰What about pricing?

Generally reasonable or considered reasonable, concerns only raised in one review regarding specific product price

🔧Any care tips mentioned?

Maintenance tips (cleaning methods) are mentioned infrequently; the reviews do not provide detailed care instructions beyond mentioning helpful staff knowledgeable about stone

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