Stone & Cabinet Outlet Inc/Better Home Cabinet Dist

(4.1)
50 reviews
+1 503-285-5606

Stone & Cabinet Outlet Inc/Better Home Cabinet Dist Reviews

Customer reviews for this countertop supplier business present a mixed picture. Many customers praise the quality of the countertops (noting durability and aesthetics), the professionalism of the installation teams, prompt service, and reasonable pricing compared to other options. They value knowledgeable staff and positive customer service experiences. However, some reviews also mention specific complaints, including negative customer service interactions (rude staff, poor organization), installation errors (scratches, minor imperfections, equipment misuse), scheduling issues, and concerns about high prices or unmet expectations for value. Overall, granite and quartz are frequently mentioned material types, alongside solid wood.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,solid wood

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Generally prompt, with mentions of installation completing quickly (e.g., within days of ordering), though delays (up to 2 weeks) were also noted. Several reviews did not comment on installation timing.

📝What are common complaints?

Rude or unprofessional staff/customer service,Installation errors (scratches, chips, mistakes during relocation),Poor organization/scheduling issues (e.g., missing orders under the wrong name),Equipment misuse (smoking near materials, damaging property),Mishandling of customer requests

🛡️What warranties are offered?

No specific warranty information was mentioned explicitly in the reviews.

👥How is customer service rated?

Mixed

💰What about pricing?

Feedback on pricing is divided: many find it reasonable or even great, while others feel the prices are too high or do not reflect the value they received, with some mentioning a claimed 'loyal customer discount' that did not apply to them.

🔧Any care tips mentioned?

One review mentioned the use of heat pads or trivets/boiling stones to protect surfaces.

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