The Granite Guy

(4.8)
266 reviews

The Granite Guy Reviews

Reviews indicate a strong preference for quartz and various granite slabs as materials. Customers consistently praise the quality of the countertops, often highlighting their appearance, durability, and the skill of the installation teams, with installation quality being a common positive point across many experiences. The business, 'The Granite Guy', is located in Columbus, Ohio, and known for excellent customer service and quick responsiveness, particularly in scheduling consultations, selections, and meetings. Projects range from kitchen countertops, island fabrication, and cabinet refacing to basement renovations. While some reviews mention specific employees (like Brad, Chad, Cody, Chrissy, Gary, Hailey, Toney) by name, this summary focuses on general business attributes. Some comment on the company's potentially lower than average pricing or industry discounts, while mentioning the need for proper pre-installation verification due to one negative experience. One review highlights a service discount but doesn't explicitly note installation service timeframe.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz and various natural granite slabs are the most frequently mentioned materials. Other materials like marble and potentially others are also referenced.

How is the quality rated?

Excellent (as mentioned directly or implied strongly by multiple positive reviews)

⏱️What is the typical response time?

Reviews mention quick responsiveness, particularly regarding scheduling for consultations, meeting buyers upon scheduling order/cash deposits, and overall communication. Specific wait times aren't quantified, but the wait for ordering/installation is mentioned in one example.

📝What are common complaints?

A specific issue mentioned involves the quality/finish of edges during installation (dull finish) and improper curing in one review. A diagram error during marble measurement and installation is noted. Specific lamentations about negative reviews are mentioned by customers.

🛡️What warranties are offered?

Warranties are not explicitly detailed in the positive reviews. However, one review references a 5-7 year warranty implicitly when mentioning the durability of the quartz. Another review mentions an offer of replacement.

👥How is customer service rated?

Excellent (directly stated by customers)

💰What about pricing?

Customers describe the pricing as 'very reasonable', 'great value', 'great quality', and even mention receiving quotes that were '45% less' than competitors. One customer felt they were placed on a discount plan/system, potentially affecting perception.

🔧Any care tips mentioned?

No specific care or maintenance tips were mentioned in these reviews.

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