The Stone Collection - Denver

(4.2)
59 reviews
+1 303-307-8100

The Stone Collection - Denver Reviews

Customer reviews for The Stone Collection highlight a large inventory of high-quality stone slabs, knowledgeable and friendly staff, positive experiences with purchasing and installation, and generally favorable ratings for quality, service, and value. While most feedback is positive, some mention minor issues with order fulfillment timing or service staff protocols (like mask usage), and one reviewer reported an unresolved issue. Customers appreciate the extensive selection but found the pricing system lacking transparency in some cases.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartzite,Quartz,Other stone (specifics not always listed)

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Unknown

📝What are common complaints?

Delays in receiving orders or communication (mentioned in one specifically negative review),Wish for better price transparency or more immediate pricing information,Some customers noted sales staff not consistently wearing masks, referencing one specific instance

🛡️What warranties are offered?

The Michelangelo Quartzite comes with a warranty (length mentioned as 10 years, but a standard process to ensure warranty validity noted). Extended warranties were mentioned but not detailed for all materials.,Sample of quartzite was offered with an extended warranty under reasonable use and repair.,In general, warranties are offered as part of the purchase, but specific length details were not provided in all reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

Customers specified they appreciated the huge selection and knowledgeable sales staff, though some found the system for securing and purchasing slabs cumbersome. One reviewer explicitly wished for a more immediate price quote for specific slabs (without needing to call for one) and generally felt the lack of transparency in pricing was inefficient.

🔧Any care tips mentioned?

While not detailed in most reviews, some references were made to the need for proper care instructions (e.g., possibly needing a sealer) and some reviews noted an unknown source that provided care instructions.

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