Bay Stone Depot

(4.2)
110 reviews
+1 408-441-1114

Bay Stone Depot Reviews

Reviews highlight Bay Stone Depot primarily as a retailer for tiles and stone slabs, often cited for good selection but with mixed feedback on customer service and pricing. Positive comments mention helpful and knowledgeable staff, fair pricing, and good quality products. Negative reviews frequently point to poor service (e.g., unprofessional sales, miscommunication, allegations of fraud), long response times, difficulties with refunds, and reported high or unclear prices. Complaints also include product availability issues and poor installation experiences. Stock levels are not clearly displayed, requiring 'special orders'. While there's mention of specific product types like quartz and Italian stone, warranties are not detailed.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz is prominently mentioned as a feature, often cited by satisfied customers. Tile selection is frequently praised but covers various materials. 'Good stuffs from Italy' implies high-end Italian stone slabs are recognized.

⭐How is the quality rated?

Unknown

⏱️What is the typical response time?

Insufficient data to determine average response time. One review mentions taking 8 weeks for order status updates due to no contact. Several reviews explicitly comment on a lack of response from staff.

📝What are common complaints?

Poor customer service is a major complaint, including alleged dishonesty, unprofessional sales staff (e.g., putting the wrong unit in an order), miscommunication, refusal to provide quotes, demanding credit cards without quotes, and poor follow-up ('salesperson put the wrong unit'). Failure to call customers back despite multiple attempts is also cited. Issues with pricing clarity, high prices, and unavailability of stock alongside high shipping costs (referred to as 'special order') are frequently mentioned. Others experience poor installation and unprofessional dealings, with some advising others to avoid the store.

👥How is customer service rated?

Unknown

💰What about pricing?

Reviews are divided. Some indicate high price tags, suggesting 'high price' initially was noted. Unclear pricing during browsing is complained of. A few reviews suggest fair pricing, willingness to price match, or price competitiveness, while others indicate significantly higher quotes than elsewhere.

🔧Any care tips mentioned?

No specific maintenance or care tips for finished products are mentioned in the reviews.

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