TecnoMármol, Inc.
332 Calle 6 #344, San Juan, 00924, Puerto Rico
CARIBBEAN CABINET Reviews
Customer reviews for the countertop supplier highlight a positive customer experience overall, with frequent praise for service quality, professionalism of staff (especially Emmanuel, Ramon, and Jose Juan), inventory availability, and product variety. Potential customers are advised that the store is well-stocked, staff members are knowledgeable and helpful, and customer service is generally good. However, there are isolated reports suggesting inconsistent customer service, including missed calls and instances where customers feel important information was not fully disclosed (like voltage requirements), though this appears to be atypical. Quality and prices are generally viewed positively, with material options including granite, quartz, marble, laminate, and others. Installation service is offered and considered part of the value (installation prices are mentioned). Feedback about specific cleaning maintenance instructions for countertops is not commonly provided.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Several materials are mentioned or implied, including Granite (specifically slab 5), Quartz, Marble (specifically Cambria, oriented slab), and Laminate (as a budget-friendly, install-friendly option). A wide variety overall is noted.
How is the quality rated?
Excellent (from multiple reviews: 'Excellent high quality products', 'Very high-quality appliances', 'Excellent quality with delivery') and Good (from 'Good service...excellent materials') contrasts with one review noting 'Poor' service (unprofessional and unapologetic tone), but the overall sentiment is strongly positive regarding product quality and installation.
What is the typical response time?
Positive reviews mention quick responsiveness ('quick to respond', 'attentive personnel'). A negative review reports issues with customer service response ('they attend to you but do not return your calls'), indicating a mixed experience with response times.
What are common complaints?
The most prominent recurring issue mentioned in negative reviews is problems with customer service/'customer care', citing unreturned calls, poor communication in a product sale, and unprofessional/unapologetic service.
What warranties are offered?
Reviews explicitly mention warranties ('Good Warranty') and excellent prices. Installation is noted as being handled professionally, implying it is included, but no specific warranty details for installation are provided in the data.
How is customer service rated?
Multiple reviews (e.g., 'Excellent Service', 'Service was 5-star', 'Very high-quality appliances') laud customer service. One review confirms good customer service ('Good service, good prices, excellent materials. Very good attention from the employees'). However, a strongly negative review rates the service experience as 'Poor', highlighting insufficient follow-through.
What about pricing?
Positive reviews mention 'Very Good Prices', 'Good Prices...', and note 'Good prices' along with 'Good service', suggesting a combination of reasonable pricing and quality service is offered. No significant complaints about price value mentioned, but installation pricing is noted ('implied added cost').
Any care tips mentioned?
No specific tips or recommendations for caring or maintaining countertops are provided in any of the given reviews.
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