Colonial Marble and Granite

(3.6)
71 reviews

Colonial Marble and Granite Reviews

The reviews highlight a mixed experience with the supplier, often referred to by the business name or employee names like Rita, John, Denny, and others. Rita is frequently mentioned in positive contexts, while certain employees (Denny, Oleg) receive negative feedback. The business appears to have several years of experience (noted in some reviews). Common processes mentioned include showroom visits, material selection, installation (with some positive and negative experiences related to this), payment terms (notably requiring full payment in some instances), and billing concerns. General impressions include positive customer service praise but also serious complaints about product quality (installation defects, material errors), communication issues (delays mentioned multiple times, disputes), and pricing problems (overcharging noted).

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,tiles,white quartz

How is the quality rated?

Unknown

⏱️What is the typical response time?

The reviews do not provide specific information about average response times for service calls. Individual reviews contain anecdotes about installation delays but not call-back or inquiry response times.

📝What are common complaints?

Installation errors (cuts not completed, incorrect heights, materials not finishing properly),Material errors (wrong tiles, incorrect patterns, material substitution/low quality),Billing and pricing issues (overcharging, added fees for waste, contract costs not adhered to),Communication breakdowns (delays, failures to meet commitments, poor attitude),Job completion problems (contractors refusing to finish work, inability to complete despite full payment)

🛡️What warranties are offered?

Extended warranties are mentioned but no specific details (e.g., duration like 10 years, terms) are provided universally across positive reviews. Some reviews only reference material guarantees given. Negative reviews do not mention warranties being disputed or outlined specifically in the complaint.,Positive reviews occasionally mention specific warranties offered, but these details vary and are not consistently documented across the dataset.

👥How is customer service rated?

Unknown

💰What about pricing?

Fair pricing is noted (good value for money mentioned in one review).,Overcharging, unexpected fees (e.g., for waste, extra materials, due to financing conditions), and perceived lack of honesty in billing are mentioned in negative reviews.

🔧Any care tips mentioned?

One review explicitly mentions a care tip: "They [installation team] also informed me regarding the proper care for my materials and provided detailed instructions on everything you should and should not do."

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