Midwest Supply Store
810 W 2500 S, South Salt Lake, UT 84119, USA
Creative Granite & Design Reviews
Customer reviews for Creative Granite & Design are mixed. Positive feedback highlights professional and friendly staff (e.g., Tiffany, Ricardo), quality craftsmanship, timely responses, and good customer service, with several reviewers highly recommending the company for both residential and commercial projects. Negative feedback includes complaints about mandatory upfront full payment, unexpected cost increases after contract signing, installation defects requiring warranty work or reinstallation, and inconsistent warranty service, with one customer even giving the company zero stars.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Taj Mahal (mentioned by a reviewer),Ivory (mentioned by a reviewer)
How is the quality rated?
Good
What is the typical response time?
Good (several reviewers highlighted quick response times from staff via phone or text, but no negative comments related to repair/service response times were explicitly mentioned in positive scenarios; no information provided for negative scenarios)
What are common complaints?
Mandatory upfront full payment before installation begins,Unexpected cost increases after contract signing and payment,Installation defects requiring warranty service,Inconsistent or unhelpful warranty support after the job is paid for
What warranties are offered?
Warranty is offered, and it was utilized for defect repairs (e.g., caulking issues, cracks, reinstallation due to installation defects). Specific warranty details or duration are not mentioned in the reviews.
How is customer service rated?
Unknown
What about pricing?
Generally good value for money and fair pricing (e.g., value-oriented, makes sense given service/craftsmanship) is mentioned. However, one customer experienced a significant and unwelcome cost overrun.
Any care tips mentioned?
No specific care and maintenance tips were mentioned in any of the reviews.
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