CSW

(4.6)

27 reviews

CSW Reviews

Customer reviews for Canaan Stone Works (CSW) predominantly highlight positive experiences, including a streamlined installation process with quick turnaround times, generally high-quality products (quartz and granite), friendly and helpful customer service representatives (notably Dan and Steve Lee), and competitive pricing. Potential customers also note the variety in material selection. However, some concerns were raised regarding specific installation errors (like color or slab mismatches requiring replacement) and communication breakdowns in a few instances, which impacted the experience negatively for those customers.

Summarized by Grok

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🌳What countertop materials are commonly used?

Quartz,Granite

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Fast and prompt, with particular praise for quick turn-around times.

📝What are common complaints?

Mismatch or wrong color slab installed (requiring replacement in one case), Supervisor being absent during installation update, Communication breakdown regarding service limitations or what was NOT included, Job not completed to full extent requiring follow-up

🛡️What warranties are offered?

They offer installation and material warranties (evident when they replaced a wrong installation due to color mismatch without being asked).

👥How is customer service rated?

Excellent (or Good)

💰What about pricing?

Generally considered affordable or even surprisingly affordable by some customers, potentially contributing to delays in sourcing materials.

🔧Any care tips mentioned?

Insufficient information / Only one specific non-standard tip was mentioned regarding reconnecting plumbing (not standard advice).

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