Imperial Marble & Granite Inc. (Currently by Appointment Only)

(4.5)
99 reviews

Imperial Marble & Granite Inc. (Currently by Appointment Only) Reviews

Customer reviews for Imperial Marble and Granite highlight predominantly positive experiences across multiple interactions. Several reviews mention quartz and natural stone countertops, with praise for installation teams for their professionalism, skill, and reliability. The customer service experiences are generally described as exceptional, with knowledgeable and patient staff, timely service, and positive communication. One review mentions a premium price for backsplash matching but overall praise outweighs this. Response times for customer service appear prompt, and one review touches upon a warranty claim for a quartz product requiring sealing. While most reviews focus on positive experiences, one negative review mentioned staining issues due to delayed sealing confirmed to the customer as an installation-related detail.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,natural stone,granite

How is the quality rated?

Excellent

⏱️What is the typical response time?

Timely

📝What are common complaints?

Staining issues (related to delayed sealing confirmed by customer service).

🛡️What warranties are offered?

10-year finish warranty mentioned, also installation guarantee mentioned implicitly (e.g., 'book-match').

👥How is customer service rated?

Excellent

💰What about pricing?

Fair pricing mentioned, premium pricing mentioned for certain services/selections.

🔧Any care tips mentioned?

Sealing quartz countertops mentioned as a care requirement (in response to staining).

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