MSI Miami Metro

(4.4)
182 reviews

MSI Miami Metro Reviews

Reviews for MSI reflect consistently positive experiences with their countertop offerings and the expertise of staff members across multiple locations. Customers frequently praise the wide selection, immaculate showroom presentation, knowledgeable assistance in selecting materials, and high-quality materials and installations performed by installation professionals. While potential customers interested in granite or quartz should verify specific offerings at their nearest MSI location, the general consensus highlights excellent customer service, organization, cleanliness, and competitive pricing. Notably, a few reviews express dissatisfaction with customer service communication in isolated cases, and one reviewer notes the necessity to pre-schedule slab viewings. No warranty information is explicitly detailed in the provided reviews; interested customers should consult directly with MSI.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Reviews mention MSI offering 'various surfaces', 'many stone selections' including granite or quartz (though not explicitly named in every instance aside from MSI as a general supplier), and specific types like quartz and solid surface.

How is the quality rated?

Excellent (rated based on majority of positive reviews mentioning materials, installation, and quality, despite some isolated negative service communication feedback)

⏱️What is the typical response time?

Unknown (No specific customer reports on call or service wait times or duration)

📝What are common complaints?

Poor customer service and communication (mentioned in two reviews) and the requirement to pre-schedule slab viewings (mentioned by one reviewer).

🛡️What warranties are offered?

No suitable warranty information was explicitly mentioned in the reviews.

👥How is customer service rated?

Excellent (rated based on the large majority of reviews praising staff knowledge, helpfulness, and patience, despite a few isolated complaints about communication)

💰What about pricing?

Good (Reviews acknowledge MSI has competitive pricing, particularly noted by a distributor perspective and as a feature of their operations, implying fair value)

🔧Any care tips mentioned?

No suitable care or maintenance tips for countertops were explicitly mentioned in the reviews.

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