ProSource of Milwaukee

(4.4)

26 reviews

ProSource of Milwaukee Reviews

Customer reviews primarily focus on positive experiences with the flooring department, highlighting knowledgeable staff like Nick and Aaron, a wide selection of products, fair pricing, and helpful customer service. Installers are generally praised as professional, and warranties are mentioned as excellent or lifetime in some cases. However, there are specific complaints regarding unsatisfactory delivery experiences, unresolved warranty claims related to product quality issues, and inconvenient store hours (described as not conducive to customers).

Summarized by Grok

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🌳What countertop materials are commonly used?

Flooring,Countertops/Backsplash

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Average or typical response time for service calls (interacting with staff) as positive or within expected timeframe, but responses/communication regarding third-party delivery issues were reportedly lacking according to one review.

📝What are common complaints?

Damage caused by the customer's delivery company despite ProSource's potential responsibility,Protracted issues with warranty claims for installed flooring (specifically 'Boney Mountain' flooring),Inconvenient store hours for customers

🛡️What warranties are offered?

Lifetime warranty (mentioned for specific flooring collection),Promotion of itself as offering 'great warranties'

👥How is customer service rated?

Excellent

💰What about pricing?

Generally positive feedback regarding fair pricing, reasonable prices, or perceived value for money, but mention of a miscalculation by an *other* party (installer) lacking direct relation to ProSource's own pricing.

🔧Any care tips mentioned?

Unknown

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