Konkus Marble & Granite
3737 Zane Trace Dr, Columbus, OH 43228, USA
The Granite Guy Reviews
Customer feedback for The Granite Guy highlights generally positive experiences focusing on customer service, knowledgeable staff (like Brad, Chad, Chrissy, and Gary), selection of materials, and quality of both the countertops and installation. Reviews frequently mention quartz, granite, and other materials, praising the craftsmanship, communication, and advice provided by sales and fabrication personnel. Turnaround times for orders and installation were mentioned but not systematically tracked. Occasional negative feedback, often tied to initial unresolved product dissatisfaction, suggests the company may take substantial steps to rectify issues, though specific guarantee details are not repeatedly detailed.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Quartz,Granite,Man-made stone
How is the quality rated?
Excellent
What is the typical response time?
Multiple reviews mention turnaround times, with one noting 'two week turn around' for installation, but no consistent average response time is specified across all reviews or service types (initial inquiries, project completion). However, the overall process is implied to be generally reasonable.
What are common complaints?
Occasional mention of manufacturing flaws (e.g., a slab crack, dull/polished edges), or unmet expectations. Specific dissatisfaction might sometimes stem from previous unrelated negative experiences if not handled carefully for first-time customers.,Initial disappointment mentioned in one review, though later resolved.
What warranties are offered?
No specific, repeated mention of formal warranties is present in the reviewed feedback. Positive actions like rectification (making right), owner involvement, or discounts were noted, suggesting some form of service commitment, but formal guarantee details are not explicitly stated by customers based on their reviews or follow-up actions reported.
How is customer service rated?
Excellent
What about pricing?
Generally positive, with one review mentioning receiving a quote 45% lower than a competitor, indicating potentially competitive pricing. Another review emphasizes "value" based on quality and service.,Assurance of accurate quoting and no pushy sales tactics were mentioned as positive aspects.
Any care tips mentioned?
No explicit 'care or maintenance tips' were provided by the company in the reviews. However, detailed information is mentioned, such as finding a specific perfect piece (discounts possibly involved) and advice regarding upgrades or feature choices (e.g., sink recommendations).
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