Friend's Custom Granite
6225 Banner Rd, El Reno, OK 73036, USA
Architectural Surfaces - Oklahoma City Reviews
Reviews for this countertop supplier highlight a positive overall experience with high praise for their massive selection of materials (granite, quartz, marble, natural stone, glass tile) and generally good quality countertops. Customer service representatives are frequently commended for being helpful, knowledgeable, patient, and friendly. Some customers returned due to positive prior experiences. However, reviews also mention delivery reliability issues (delays, unloading problems, trucks arriving late) and concerns about the handling of material holds and communication (e.g., selling a held slab without notification).
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite,quartz,marble,natural stone,glass tile
How is the quality rated?
Good
What is the typical response time?
Variable; some reviews note efficient service, while others cite significant delays (late arrival of delivered materials, trucks starting much later than scheduled, being held up until 10:30 PM)
What are common complaints?
Inconsistent or unreliable delivery schedules/unloading times,Unannounced hold of slab by another customer during selection,Lack of communication when a held slab is sold,Muddy premises/road leading to customer location,Inconsistent adherence to stated business hours (being closed despite sign/website indicating opening)
What warranties are offered?
No specific warranties or guarantees related to materials or installation are explicitly mentioned in the reviews.
How is customer service rated?
Good
What about pricing?
Generally considered good value due to quality and selection, though not necessarily the cheapest option (mentioned as 'probably NOT the cheapest place'), with some noting 'great prices' or feeling they received good value.
Any care tips mentioned?
No specific care or maintenance tips for the countertops are mentioned in the reviews.
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