Bay Stone Depot

(4.2)
110 reviews
+1 408-441-1114

Bay Stone Depot Reviews

Customer reviews for this countertop supplier highlight a mixed experience. Positive aspects include good customer service, a large selection of materials (especially Italian quartz), friendly staff, knowledgeable employees, quality products, smooth communication, and managers willing to assist. Negative feedback frequently mentions high prices, higher than some competitors, difficulties comparing prices, unprofessional sales staff, dishonest practices, slow service responses, billing errors, and stock availability issues. Issues with installation quality and fit are also reported. While specific warranty details are not clearly mentioned and vary by customer, the consensus on customer service seems divided.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Italian quartz (both slab and tile), quartzite. Specific lower-quality materials are occasionally mentioned (e.g., 'first piece $1700', unprofessional quotes).

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Mentioned as a significant issue: customers report not receiving callbacks or order status updates despite multiple attempts. Difficulty estimating a typical average is noted due to the lack of consistent positive examples on this point.

📝What are common complaints?

High prices, difficulties with price comparison and transparency, potential for ordering errors (wrong products, quantities), unprofessional or dishonest sales behavior, slow or unreliable service (not returning calls, backlogged orders), billing errors, stock availability problems leading to special orders or potential substitutions without full transparency.

🛡️What warranties are offered?

Mentioned, typically for defects ('satisfaction was guaranteed by the warranty for defects'), and occasionally for ground installation.

👥How is customer service rated?

Unknown

💰What about pricing?

Described as high by some, not clearly displayed for self-selection, fair by others, and found to be competitive sometimes (Italian tiles). Customers find it difficult to compare prices and sometimes feel quoted inaccurately.

🔧Any care tips mentioned?

No specific care or maintenance tips were mentioned in the reviews.

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