Creative Granite & Design

(4.2)

71 reviews

Creative Granite & Design Reviews

Reviews mention a range of experiences with Creative Granite & Design. Customers praise positive customer service interactions, admiration for quality craftsmanship, and professional staff, particularly highlighting individuals like Tiffany, Ricardo, and Tomas in positive contexts. The company is noted for using quartz materials and offers warranties, though concerns are raised about handling warranty claims, potential price increases after quoting, upfront payment requirements, and occasional installation quality issues or delays.

Summarized by Grok

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🌳What countertop materials are commonly used?

quartz

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Good to Excellent (mentioning quick responses via phone, text, and email)

📝What are common complaints?

Upfront payment demands without initial project details,Price increases after contract signing,Failure to address warranty claims adequately or communicating delays,Sloppy installation work,Poor handling during material transport

🛡️What warranties are offered?

Implied product warranty (Cures system mentioned by one reviewer),Guarantee on installation and quality

👥How is customer service rated?

Excellent

💰What about pricing?

Positive feedback on value for money and perceived fair pricing,Negative feedback on strict upfront payment policies and potential for unexpected cost overruns (e.g., price increase, refusal to return payments)

🔧Any care tips mentioned?

A specific tip was provided for sealing a particular granite, but no general cleaning/maintenance tips were mentioned beyond minor quality issue handling.

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