House of Stone, Inc

(4.5)

40 reviews

House of Stone, Inc Reviews

Reviews for House of Stone primarily highlight consistently positive experiences with the company's customer service, professionalism (particularly the staff in showrooms and the installation crews), quality of installation, and variety of materials available. Customers frequently praise the helpful and knowledgeable support team, the quality of the countertops, and the efficient installation process. A few negative reviews mention incorrect drawings received with quotes and comments about installation crews taking longer than expected for some jobs.

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🌳What countertop materials are commonly used?

granite,quartz

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Reviews mention prompt responses from staff and quick completion times for fabrication and installation. One review notes installation crew arriving outside their quoted time, but without a specific average.

📝What are common complaints?

Some reviews mention receiving incorrect drawings accompanying quotes for custom projects. A few mention delays with the arrival of installation crews relative to scheduling.

🛡️What warranties are offered?

No specific details about warranties were explicitly mentioned in the reviews.

👥How is customer service rated?

Good

💰What about pricing?

One reviewer noted they regretted choosing House of Stone because they felt prices were slightly higher but acknowledged seeking a local business. No other pricing feedback was provided in the positive reviews.

🔧Any care tips mentioned?

A detailed care guide was provided in one review: 'Regular sweeping is recommended, avoid using harsh cleaners. Occasionally, you can also clean granite surfaces with water and milder soap.'

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