K B Tops Inc

(4.2)
31 reviews
+1 757-456-9014

K B Tops Inc Reviews

The reviews for this countertop supplier are mixed. Customers report positive experiences with the quality of the countertops when they mention installation and workmanship, as well as prompt service and helpful staff in some interactions. However, several reviewers had negative experiences, citing issues such as poor workmanship, unprofessional behavior from staff members (especially Kenny), arrogant customer service, and overpricing. The company is noted to be family-owned and operated by Kenny based on some positive reviews.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Laminate, butcher block, and custom options.

⭐How is the quality rated?

Unknown

⏱️What is the typical response time?

Average response time appears prompt in several reviews.

📝What are common complaints?

Arrogant or pompous customer service (mentioned negatively by multiple reviewers), poor workmanship, unprofessional behavior (difficulty finding their office, employees discussing lack of work, blocking door), lack of good communication, and overpricing.

🛡️What warranties are offered?

Reviews mention something about using or replacing existing laminate from 13 years prior, but no specific warranty or guarantee policies are detailed in the text provided.

👥How is customer service rated?

Unknown

💰What about pricing?

Positive feedback mentions great prices, affordable prices, and saving money. Negative feedback describes the service as 'overpriced sub quality work' and 'over-priced product'.

🔧Any care tips mentioned?

No care or maintenance tips for countertops are mentioned in the reviews.

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