Kopfmann Company, Inc.

(3.6)
40 reviews
+1 414-352-7870

Kopfmann Company, Inc. Reviews

Customer reviews for Kopfmann Co. reflect both positive and mixed experiences. Potential customers should be aware that lead times for orders typically range from 3 days to 3 weeks. While some reviews praise excellent installation quality, prompt service from estimators/installers, and smooth transactions, others raise concerns about communication difficulties (long wait times for callbacks, delayed deliveries), installation errors requiring corrections, and potential conflicts with retail partners regarding warranty claims. The business supplies various countertop materials including laminate, quartz, and potentially Corian-like surfaces.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Laminate,Quartz,Wilson Art,Corian-like surfaces (Livingstone)

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Response times vary significantly. Some reviews mention prompt service from estimators/installers (e.g., Rick, Mike). However, customers also report delays including wait times for callbacks, delivery schedules, and even a case taking 2 months from order to delivery.

📝What are common complaints?

Difficulty contacting customer service (long wait times for callbacks, rude receptionist),Installation errors requiring corrections (e.g., undermount sink alignment, corner joining issues, swelling seams),Poor workmanship observed in photos,Issues with repairs and replacements (scratches, material defects),Poor customer service, including potential misrepresentation by sales personnel,Delays in order fulfillment and delivery

🛡️What warranties are offered?

At least one customer mentions a product-specific defect warranty, although there are conflicts with retail partners (Home Depot, Lowe's) regarding warranty claims and interpretation. A general one-year service warranty is also implied.,Defect warranty, Service warranty (potential mismatch noted with retail partners)

👥How is customer service rated?

Mixed/Fair to Poor; Frequently cited issues include poor customer service experiences, difficulty contacting the company, and unsatisfactory repair processes. Some positive reviews do mention good service interactions, but the frequency of complaints suggests a potential area for improvement.

💰What about pricing?

Reviews mention good pricing as part of a positive experience, often coupled with reasonable lead times for work like custom laminated countertops. The non-retail environment is noted as offering more selection at competitive pricing. However, no specific pricing comparisons to competitors are provided in the reviews.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops are provided in the reviews.

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