My Home Kitchen & Bath

(4.4)
116 reviews
+1 347-899-8989

My Home Kitchen & Bath Reviews

Customer reviews for My Home Kitchen & Bath present a mixed picture. The business generally receives positive feedback regarding excellent service, knowledgeable staff (particularly mentioning designers and architects by name), a wide variety of products, and competitive pricing that allows for quick turnaround. Reviews frequently praise the ease of the shopping experience, design capabilities, and the quality of the materials and installation. However, a significant minority of recent experiences describe poor service interactions, lost orders, color discrepancies, delays, and perceived dishonesty. Potential customers should consider reaching out directly or verifying quotes and delivery timelines, finding the service quality to vary considerably according to individual experiences.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

The reviews do not consistently mention specific main countertop materials chosen by customers (e.g., granite, quartz, laminate). Terms like 'granite counter top' and 'selecting inserts' appear in positive reviews, but no single dominant material is highlighted across the majority.

⭐How is the quality rated?

Mixed - Most reviews rate the quality of the countertops and installation as Good to Excellent, while one recent negative review rated the product quality as 'Terrible'.

⏱️What is the typical response time?

Customers describe the company as providing a fast response time. This includes quick quotes, immediate attention in the showroom, efficient design process, and notably fast delivery (e.g., delivery in days to weeks).

📝What are common complaints?

Dishonest practices/exploiting customers, product delivery delays, incorrect product colors being delivered (mismatched orders), rude or unhelpful customer service staff (especially management), and high turnover in customer-facing employees leading to reduced follow-up.

🛡️What warranties are offered?

Reviewers mention a 1-year warranty on a product (likely cabinets or countertops, despite the review rating the overall experience poorly).

👥How is customer service rated?

Mixed - Majority of reviews praise customer service as Excellent, Good, attentive, and helpful. A smaller number of recent negative reviews rate customer service as Poor due to rude interactions, lack of follow-up, slow responses, or high employee turnover.

💰What about pricing?

Positive feedback indicates competitive pricing, short delivery times implying value, and satisfaction with the quality at the price point.

🔧Any care tips mentioned?

Only one review explicitly advises 'follow instructions carefully for cleaning', but no comprehensive care tips are mentioned in the majority of reviews.

Other Countertop Providers in Bronx