Pacific Stone Installers, LLC DBA Touchstone Granite & Marble Inc.

(4.4)
18 reviews
+1 503-227-1272

Pacific Stone Installers, LLC DBA Touchstone Granite & Marble Inc. Reviews

Reviews for Touchstone Granite and Marble are predominantly positive, highlighting excellent customer service, beautiful countertops (particularly granite and quartz), efficient installation processes, and competitive pricing. Common themes include high quality and professional staff. Some negative feedback mentions slow response times and one instance of poor customer service and returned product.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartz,Marble,Stone

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Mixed - Generally efficient but varies (mention of a couple weeks for quartz installation and specific note of an incompetent employee not responding)

📝What are common complaints?

Slow response time for the woman mentioned (not representative of the company),Incompetent customer service from one employee,Difficulty returning a purchased product

🛡️What warranties are offered?

Lifetime warranty

👥How is customer service rated?

Excellent (or Unknown/Fair for specific negative comments referring to one employee)

💰What about pricing?

Generally descriptions of good value, budget priced options available, and affordable high quality product

🔧Any care tips mentioned?

Stone scrub cleaner mentioned

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