River City Rocktops

(4.6)

50 reviews

River City Rocktops Reviews

Based on the customer reviews, River City Rocktops appears to offer countertop materials like quartz, quartzite, and granite, emphasizing professional service, with multiple staff members named in reviews (Kevin, Brooke, Sergio, Armando). They primarily service kitchens and bathrooms and offer options to match existing materials. While most reviews are very positive, several mention installation errors requiring replacement parts or reinstallation and inconsistent customer service experiences in isolated cases.

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🌳What countertop materials are commonly used?

quartz,quartzite,granite,stone

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Very fast; same-day or next-day appointments readily available as mentioned multiple times.

📝What are common complaints?

Installation errors (cuts inside material not communicated, holes drilled incorrectly, slab too small),Damage to cabinetry during installation (causing price increases or delays),Poor customer service in specific instances (distant, unprofessional, failure to complete repairs/ship parts)

🛡️What warranties are offered?

FGS (likely Fagerstone F.G.S. stone protection plan),Standard 10-year warranty

👥How is customer service rated?

Good

💰What about pricing?

Price point for the product was generally considered reasonable or fair, however installation charges were sometimes seen as a significant cost, and in one case, damages during installation led to unexpected expenses.

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