Bay Stone Depot

(4.2)
110 reviews
+1 408-441-1114

Bay Stone Depot Reviews

The reviews for Bay Stone Depot reflect mixed feedback, with customers noting a general availability of tiles and stone slabs, particularly quartz and quartzite, as key product focuses. Positive aspects include good product quality in installations, friendly and knowledgeable staff, and competitive pricing in some cases. However, common issues highlighted include slow response times, billing errors, incorrect orders, and high prices, with several customers reporting poor customer service experiences leading to regret.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Tiles,Quartz Slabs,Quartzite

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Customers frequently report slow response times, with one review specifically mentioning no callback after multiple attempts over several weeks.

📝What are common complaints?

Dishonest or unprofessional service by staff,Billing errors, including wrong unit charges or refusal to provide quotes,Slow response times and unreturned calls,High prices and difficulty with pricing information

🛡️What warranties are offered?

No relevant warranties or guarantees are mentioned in the reviews

👥How is customer service rated?

Poor

💰What about pricing?

Pricing is viewed as inconsistent with complaints of high costs and lack of displayed prices, though some customers describe it as competitive or fair in certain instances.

🔧Any care tips mentioned?

No recommendations or tips for caring or maintaining countertops are mentioned in the reviews

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