Builders Surplus

(4.3)
41 reviews
+1 401-475-6900

Builders Surplus Reviews

Customer reviews for this countertop supplier highlight both positive and negative experiences. Potential customers should know that many find the staff helpful, polite, and knowledgeable, contributing to a generally positive shopping experience. Reviews mention fair pricing and easy ordering processes, but also note issues with customer service quality (e.g., inconsistent information, rude staff) and product quality (e.g., visible seams, reordering issues). The business offers a range of products like wood trim and doors alongside countertops, but expect variations in quality. No response times for service calls were discussed, and no specific warranties were mentioned in any review.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Wood trim,Doors,Treated lumber

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Unknown

📝What are common complaints?

Reordering errors (e.g., cabinets replaced due to assembly issues),High pressure sales tactics,Poor customer service (e.g., rude staff, inconsistent information, no follow-through),Subpar product quality (e.g., visible seams, treated lumber availability issues)

🛡️What warranties are offered?

None mentioned

👥How is customer service rated?

Good

💰What about pricing?

Fair pricing mentioned by many,No pressure sales approach noted,Potential for good value requires careful selection (need to cherry-pick for best value)

🔧Any care tips mentioned?

None mentioned

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