Elite Stone Los Angeles Inc.
1724 Aeros Wy, Montebello, CA 90640, USA
CSS Distributions - Cabinet& Stone Supply Reviews
These reviews present mixed experiences for a countertop supplier business. Potential customers report positive aspects like competitive pricing for contractors, the availability of quartz and stone materials, and occasional instances of helpful customer service. However, reviews also highlight significant complaints, including inadequate customer service, examples of installation errors (leading to charges for incorrect measurements or replacements), and long waiting times without acknowledgement. The business is predominantly viewed as a source for contractor-focused cabinetry and countertops, but potential customers should be aware of the variability in service experiences and the reported issues with product and installation quality.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Quartz and stone are explicitly mentioned in positive reviews. Granite is specifically referenced in one negative review.
How is the quality rated?
Unknown
What is the typical response time?
Waiting times are mentioned (up to 2 hours cited), indicating delays, though some reviews suggest quick interactions (e.g., 'quick response').
What are common complaints?
Installation errors (getting wrong measurements, sizes, or materials), poor customer service (employees not helping, rude behavior, long waits without acknowledgement, snubbing), and high charges for errors or replacements are frequently cited. Inconsistent service quality is also noted by customers.
What warranties are offered?
No information about warranties or guarantees was provided in the reviews.
How is customer service rated?
Unknown
What about pricing?
Customers acknowledge the pricing as good or competitive ('affordable prices', 'great prices'). However, negative reviews link longer wait times to the potential appointment/conversation starting process, and installation errors led to additional charges, indicating mixed feelings on value combined with service.
Any care tips mentioned?
No information regarding the care or maintenance of countertops was provided in the reviews.
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