Macadam Floor, Carpet and Design - Portland

(4.8)
968 reviews
+1 971-224-7210

Macadam Floor, Carpet and Design - Portland Reviews

Customer reviews for Macadam Floor and Design Center span a broad range of experiences, from highly positive and detailed positive feedback regarding project management, product quality (primarily floors and sometimes countertops), communication, installation, and customer service, to several accounts mentioning negative experiences, particularly concerning ordering quantities, product delivery damages, job completion delays, pricing complications at one point, and specific subcontractor work issues. Individual named project managers (Brian, Joe, Rick, Anna, Caine Newton, Scott, Joe Werner, Anna Zdir) are frequently mentioned as key contacts in some positive reviews, but negative reviews do not typically name specific staff.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Porcelain tile,Engineered hardwood,Carpet,Laminate wood,Quartz,Quartzite,Caesarstone,Hardwood,Baseboards

⭐How is the quality rated?

Excellent (for some installations/products)

⏱️What is the typical response time?

Average wait time appears to be 48 hours or less for service calls or communication responses, based on multiple mentions.

📝What are common complaints?

Damage during delivery (new flooring), Ordering quantities not accurately accounted for (floor thickness), Job completion delays, Difficult experiences with specific subcontractors,Billing errors, Pricing complexities

🛡️What warranties are offered?

Not specifically detailed for countertops in the positive reviews, but mention implies confidence in quality and offers a satisfaction guarantee. Some mention warranties for materials like carpet, but these are separate product warranties.

👥How is customer service rated?

Excellent (across several positive reviews)

💰What about pricing?

Generally good feedback on pricing value, but one review mentioned a project that cost thousands and was delayed due to pricing complications.

🔧Any care tips mentioned?

Information was not focused on countertop care (or general floor care in the case of carpet)

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