Friend's Custom Granite
6225 Banner Rd, El Reno, OK 73036, USA
ProSource of Oklahoma City Reviews
Customer reviews for ProSource generally highlight the business as professional, knowledgeable, and offering a wide selection and competitive pricing for countertops and floors. Customers consistently praise the helpful and attentive staff, efficient service, and reliable delivery, contributing to a positive experience. While specific details about installation teams are scarce, some feedback mentions ongoing processes with ProSource during home builds, and a note about contractor responsibility contrasts with predominantly positive comments. The reviews collectively suggest good value and value for money.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Wood-look tile (including engineered wood, like maple-looking planks),Oak flooring,Quartz,Granite,Laminate flooring,Engineered wood,Maple,Walnut,Subfloor (referring to leveling underlayments),Ceramic tile,Solid wood flooring (in one context, planks for flooring underlaid on subfloor),Engineered concrete,MDF (as base for laminates/reclaimed barnwood like in one sample mention)
How is the quality rated?
Unknown
What is the typical response time?
Not specified
What are common complaints?
A primary complaint mentioned involves a contractor using a third party for installation at ProSource, leading to the loss of one client's business. Defective products (e.g., 2500 sq ft of wood floor) were mentioned once, but the outcome (replacement, handling) is part of the service experience rather than a direct quality indicator from reviews.
What warranties are offered?
Mentioned in context: Reviews refer to handling defective items, delivering replacements, and managing damages (e.g., 2500 sq ft defective order with replacements). This implies guaranteed replacements/defects cover but specific warranty terms are not detailed.
How is customer service rated?
Excellent
What about pricing?
Customers express strong satisfaction with the pricing, highlighting it as transparent, competitive, unbeatable, and better than other suppliers.
Any care tips mentioned?
No specific detailed care tips for countertop maintenance were explicitly mentioned in the reviews.
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