UNI - Marble & Granite INC.

(3.1)
154 reviews

UNI - Marble & Granite INC. Reviews

The reviews provide mixed feedback on Unimarble as a countertop supplier. Users generally appreciate the wide variety of materials (granite, marble, quartz, quartzite, and other stone options), friendly customer service staff in some instances, and the opportunity to select specific slabs. They also note being able to choose exact slabs, a process sometimes associated with certain stores or ethnic groups. There is consistent praise for competitive pricing and perceived value by some customers. However, numerous concerns are raised about quality issues (including cracking products, uneven finishes, installation errors, and subpar materials), installation problems (discrepancies, gaps, defects), delayed response times, and notably poor customer service experiences in other reviews. Potential customers should carefully evaluate specific product details during selection.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,marble,quartz,quartzite,stone

How is the quality rated?

Good

⏱️What is the typical response time?

Generally prompt, but significant delays are mentioned in some interaction reviews (call/msg not returned, not replying).

📝What are common complaints?

Installation errors (gaps, uneven fitting, drawers not centered),Product quality issues (cracks, substandard material, exploding glass door),Inconsistent or unprofessional installation workmanship,Over-inflated pricing/cost creep (premium not justified by value),Confusion/reservations about slab quality observed in stores

🛡️What warranties are offered?

SLAB GUARANTEE OR POLICY IS MENTIONED AS A PRACTICE (ABILITY TO CHOOSE EXACT SLAB),INSTALLATION GUARANTEE IS NOT STATED IN ANY REVIEW AS STANDARD, EXCEPT ONE USER NOTE INSTALLATION ERROR LEFT UNCORRECTED

👥How is customer service rated?

Poor

💰What about pricing?

Some reviews mention competitive pricing and good value for money. However, pricing is a point of complaint for others, citing cost creep over time and potentially aggressive pricing that may need verification (over-sell concerns, discount terms leading to additional fees).

🔧Any care tips mentioned?

No specific care or maintenance tips are provided in the reviews, only general purchasing advice.

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