Wilsonart

(4.2)
44 reviews

Wilsonart Reviews

Reviews for Wilsonart, a countertop supplier, present a mix of positive and negative feedback. Customers highlight the high quality and durability of the products, the excellent customer service from specific team members across multiple locations (Miami, Orlando, Doral), and generally fast response times. Positive experiences include praising products, customer service, staff helpfulness, quick resolution, and wide material options (particularly Wilsonart laminates, solid surfaces, and quartz). However, negative reviews commonly mention issues with sales communication and delays, rude warehouse staff, digital purchase hurdles, and complaints about both customer service quality and installation reliability. The facility size is noted as potentially needing improvement, while product delivery logistics (lead times and inventory) are less universally commented on.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Laminates,Wilsonart Surfaces,Solid Surfaces,Quartz,Metals

How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally Quick; can be problematic at times (e.g., phone lines busy)

📝What are common complaints?

Poor sales communication/deadline adherence,Slow/Cold phone responses,Rude installation/warehouse staff,Issues with digital checkout/passwords too quickly,Installation reliability

🛡️What warranties are offered?

Not mentioned in the reviews

👥How is customer service rated?

Excellent

💰What about pricing?

Not mentioned in the reviews

🔧Any care tips mentioned?

Not mentioned in reviews

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