Creative Granite & Design

(4.2)

71 reviews

Creative Granite & Design Reviews

Reviews present a split perspective on Creative Granite & Design, highlighting professional installation work and dedicated staff praised in multiple testimonials, alongside complaints about hidden pricing increases, inconsistent service quality (particularly post-installation responses), and unimpressive quality on one instance where installation errors required correction.

Summarized by Grok

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🌳What countertop materials are commonly used?

Specific material names like 'Taj Mahal', 'Ivory' are mentioned in positive reviews but not comprehensively listed as common materials or recommendations based on overall review analysis.

⭐How is the quality rated?

Based on the reviews, the quality rating can be considered Neutral. Positive reviews praise high craftsmanship, final results, and efficiency, while negative reviews cite specific instances of poor quality in installation.

⏱️What is the typical response time?

Customer service response time is generally perceived positively by most reviewers. Several mention being met with prompt attention and thorough responses, reacting to messaging quickly is attributed by a positive review.

📝What are common complaints?

Complaints primarily revolve around: unexpected hidden cost increases after agreement is reached, noticeable deficiencies in installation quality requiring warranty repair, perceived neglect or delayed responsiveness for warranty service requests, and rigid sales lock-in where vendors are tied directly to their inventory.

🛡️What warranties are offered?

Warranties related to installation issues are mentioned as being offered and utilized (requiring repair fixes or initial warranty work due to the manufacturer).

👥How is customer service rated?

The overall rating for customer service is Neutral. While many reviews express satisfaction with sales, estimators, and pre-installation communication, others express frustration regarding support and responsiveness once installation is complete, isolating this aspect as a key area lacking consistent positive sentiment.

💰What about pricing?

Feedback on pricing is mixed. Several reviews express satisfaction with perceived fair pricing and value for money, while at least one reviewer states they were shocked by an unexpected and significant cost increase after agreeing and paying for a project.

🔧Any care tips mentioned?

No specific advice or care tips for countertop maintenance were explicitly mentioned in the provided reviews.

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Creative Granite & Design

Creative Granite & Design Reviews

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